🚨 Damage or Wrong Item Report:

• If you receive a transit damaged or incorrect item, please contact us at returns@stonescence.in within 2 days of delivery to report the issue. Do add the picture of the item in original packaging and tag in the E-Mail for quicker return approval.We’re here to assist!

🔄 Return Initiation:

• Our Customer Care Team will promptly acknowledge your email .

🚚 Return Pickup:

• Once your return is approved, we will arrange a free pickup of the product from your location for your convenience.

💳 Refund Process:

• COD Purchases: You will receive a coupon equivalent to the refund amount, which can be applied to your next purchase
• Online Payments: Refunds will be processed directly to your bank account within 7 business days after receiving the returned product.

📞 Follow-up:

• Our Customer Care Team will stay in touch throughout the return and refund process, ensuring you are updated at each stage.

✅ Completion:

• Once the refund is completed, we will notify you via email or phone.